AIR-SOM Centre Prisme is committed to providing quality service to all its members and users:
- Pay close attention to the comments of its members and users regarding the provisioning of services;
- Guarantee to its members and users a confidential and expeditious procedure to handle complaints;
- Answer to the complainant within a maximum of 20 working days after the date of filing the complaint.
The person responsible for the complaints is Ms. Marijana Mitic. If not available, reach out to Ms. Maribel Palacios.