{"id":18344,"date":"2024-07-31T11:55:30","date_gmt":"2024-07-31T15:55:30","guid":{"rendered":"http:\/\/localhost:8888\/Airsom-prisme\/gestion-de-quejas\/"},"modified":"2024-08-12T21:07:41","modified_gmt":"2024-08-13T01:07:41","slug":"gestion-de-quejas","status":"publish","type":"page","link":"https:\/\/www.airsomprisme.org\/es\/gestion-de-quejas\/","title":{"rendered":"Gesti\u00f3n de quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18344\" class=\"elementor elementor-18344 elementor-17400\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45a0279 e-flex e-con-boxed parallax_section_no qode_elementor_container_no e-con e-parent\" data-id=\"45a0279\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d894141 elementor-widget elementor-widget-text-editor\" data-id=\"d894141\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h4>&nbsp;AIR-SOM \/ Centre Prisme se compromete a ofrecer un servicio de calidad a todos sus miembros y usuarios:<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7180a98 elementor-widget elementor-widget-text-editor\" data-id=\"7180a98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>Estar atento a las opiniones de sus miembros y usuarios sobre la prestaci\u00f3n de servicios;<\/h4>\n<h4> <\/h4>\n<h4>Garantizar a sus miembros y usuarios un procedimiento de reclamaci\u00f3n confidencial y \u00e1gil;<\/h4>\n<h4> <\/h4>\n<h4>Responder al denunciante en un plazo m\u00e1ximo de 20 d\u00edas h\u00e1biles a partir de la fecha de presentaci\u00f3n de la denuncia.<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-879728a elementor-widget elementor-widget-text-editor\" data-id=\"879728a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>Para ello, designar\u00e1 a la persona responsable de las reclamaciones <strong>Mme Marijana Mitic<\/strong> y, en su defecto, <strong>Mme Maribel Palacios<\/strong>.<\/h4>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6aec3f elementor-widget elementor-widget-heading\" data-id=\"a6aec3f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">PASOS A SEGUIR<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff3b240 elementor-widget elementor-widget-text-editor\" data-id=\"ff3b240\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4>El demandante presenta su queja, explicando su naturaleza y document\u00e1ndola si es necesario;<\/h4>\n<h4>&nbsp;<\/h4>\n<h4>Analizar la justificaci\u00f3n y proceder avisando a los organismos interesados. En caso afirmativo, ofrecer un servicio de mediaci\u00f3n y aclaraci\u00f3n a las partes en la controversia;<\/h4>\n<h4>&nbsp;<\/h4>\n<h4>Si la queja merece una sanci\u00f3n, dirige la aplicaci\u00f3n de medidas correctivas de acuerdo con las pol\u00edticas administrativas de la organizaci\u00f3n o las leyes de la provincia de Quebec;<\/h4>\n<h4>&nbsp;<\/h4>\n<h4>Remisi\u00f3n a un \u00f3rgano competente de cualquier denunciante cuya denuncia no sea competencia de AIR-SOM \/ Centre Prisme.<\/h4>\n<h4>&nbsp;<\/h4>\n<h4>Informar al denunciante de las medidas adoptadas en relaci\u00f3n con la denuncia presentada en un plazo de 20 d\u00edas h\u00e1biles a partir de la presentaci\u00f3n de la reclamaci\u00f3n.<\/h4>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3972d0b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3972d0b\" data-element_type=\"widget\" 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y&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-18344","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.airsomprisme.org\/es\/wp-json\/wp\/v2\/pages\/18344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.airsomprisme.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.airsomprisme.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.airsomprisme.org\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.airsomprisme.org\/es\/wp-json\/wp\/v2\/comments?post=18344"}],"version-history":[{"count":8,"href":"https:\/\/www.airsomprisme.org\/es\/wp-json\/wp\/v2\/pages\/18344\/revisions"}],"predecessor-version":[{"id":19108,"href":"https:\/\/www.airsomprisme.org\/es\/wp-json\/wp\/v2\/pages\/18344\/revisions\/19108"}],"wp:attachment":[{"href":"https:\/\/www.airsomprisme.org\/es\/wp-json\/wp\/v2\/media?parent=18344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}